Conditions of return and exchange
(1) Applicable circumstances for return : the product itself has defects, damages, and insufficient functions, etc.
(2) Applicable circumstances for exchange: Received incorrect product, product lacks parts, or color needs to be changed, etc.
We stand behind the quality of every product we are selling. We hope you are satisfied with our products.
We accept returns. If you are unhappy with your purchase, you can submit a return request within 30 days after delivery or within 40 days after purchase. The returned item must be new, unused, and in its original condition and original package. Please simply contact us to apply for a return authorization before the return. You will be responsible for the return shipping fee. Please note that we are unable to provide the prepaid return shipping label.
If you receive a damaged, defective or incorrect product, please contact us and provide the necessary photos and documentation to illustrate the problem within 30 days after the purchase. We will arrange a refund or replacement for you after confirming the problem.
If there is no problem with the product itself and you need to replace the product or return it, you need to bear the shipping cost and 25% re-stocking fee. (Please communicate with after-sales customer service before returning goods)
We will process your order within 24 hours. You are able to cancel your order within 24 hours. If you want to cancel your order after 24 hours or after the shipping, you will be responsible for the return shipping fee and a 25% re-stocking fee.
You are responsible to provide MAXYOYO with the correct shipping information to ensure successful shipping. If you want to change your shipping address, please contact us within 24 hours of placing the order. We do not support changing the shipping address after the shipment. And we are not responsible for any unsuccessful delivery due to the incorrect shipping information.
You can exchange the product within 24 hours of placing the order. Please email us to request an exchange. If you want to exchange the product after 24 hours of the order or after the shipment, you will be responsible for the return shipping fee and a 25% re-stocking fee.
If you want to exchange goods after receiving them, please keep all items and packaging materials until your exchange request is approved. If your replacement product is out of stock, we will notify you immediately after the estimated arrival date, or we may recommend a suitable replacement product to you.
For product exchange, you will be responsible for the return shipping fee. Please note that we are unable to provide the prepaid return shipping label.
Clearance Products Return Policy
Clearance products do not support return.
How to Return an Item?
Please contact MAXYOYO support at firstname.lastname@example.org before the return and send us the following details so that we can confirm your order and deal with your after-sales issues faster:
1) Order number:
2) Recipient information:
3) The name and quantity of the returned/exchanged product:
4) Reason for return/exchange:
5) Image or video of the product and the complete package:
After we received the returned product and confirm the issue, we will arrange a refund for you. Please allow 48 hours to process the refund. The refund arrival time might be different according to the different credit card centers.(Please contact customer service before returning the product and obtain confirmation before returning the product. Otherwise, self-return will not be recognized.)