General FAQ

Our products are produced in China, and we have a professional team from design, production, packaging to transportation, and all production processes are professionally certified.

No, all our products are delivered for free

If you are buying on the website, please contact us via email at, if not, you need to contact us via other platforms, such as Amazon.

Generally speaking, we process orders very fast, but sometimes it takes 24 to 48 hours to ship. Click the shipping icon in the order confirmation email to check its status and track the shipment.

If your product is defective in materials or workmanship, our manufacturer's warranty will replace your product or refund your product price within the warranty period. Please contact us to start your claim:

We take pride in the quality and sustainability of our products. Our products hold the following certifications:

Climate Pledge Friendly: Our products are certified as "Climate Pledge Friendly," which reflects our commitment to sustainability. This certification ensures that our products meet sustainability standards, making them an environmentally responsible choice.

OEKO-TEX STANDARD 100: Our products are certified under the OEKO-TEX STANDARD 100, providing the highest assurance of product quality and human health. This certification involves testing against over 1,000 different chemicals to ensure that our products are free from substances that could be harmful to human health.

Our commitment is to provide safe, eco-friendly products that meet your standards for quality and sustainability.

Futon Mattress

In order to better use futon mattress, we suggest:

①Please note that we compress the futon mattress into a storage bag for transportation. When you receive it, please dry the mat in the sun. It will recover faster in the sun. So please allow at least 2-3 days to recover the thickness.

②How to wash: The outside cover can be machine washed, and the futon mattress inside is recommended to be washed by hand.

Of course you can, but we recommend putting it in the sun for two days for better results.

Yes, our mattress is widely used. It can be used as a bedroom futon/living room futon/tatami mat/floor mat/sleeping mat/tent mat/guest mattress/Japanese-style mattress, and it can also be used as a children’s play mat/ The floor pillow bed, you can also take it with you and drive to any place.

To keep the futon fluffy, place the futon in the sun once or twice a week.

Floor Cushion

This cushion is designed for the comfort when your are seating on the floor or chair. The mid filling is PP cotton fabric, which has good rebound effect, relaxing your hips.

The cover of this floor pillow cannot be removed. The floor pillow is fixed by nine stitching position to prevent deformation. This boho pillow is washable by hand.

Wooden Mirror

The installation of our wooden mirror is very simple, and the assembly video is provided on the product details page, welcome to watch.

Made of natural wood, 10% environmentally friendly and safe, thick and thick, beautifully made.